Job Responsibilities:

1. Lease Documentation Management

• To prepare and check lease documents.
• Ensure the full execution of legal documents by sending and tracking the execution of documents of both tenants and Landlord.
• Ensure the timely stamping of the legal documents, payment and/or top up of security deposit.
• Ensure timely submission of GIRO forms, contact list and POS integration form.

2. Arrears Management

• Ensure timely rental payments by tenants.
• Follow Standard Operating Procedure (SOP) for portfolio arrears management.
• Prepare arrears report on a regular interval.

3. Property Tax

• Review and Manage property tax matters.
• Liaise with tax authorities and ensure accurate, timely submissions/response, payment to authority and assist in recovery and refund of additional property tax from tenants.
• Follow SOP for the application of unit numbering and separate assessment (after survey area is received from surveyor).

4. Contract Database and other administrative support

• Ensure updated contact database for tenants and business associates.
• Support with relevant contact details for events etc.
• To maintain, update and liaise with vendor on the credit monitoring list
• To arrange flower orders for new shops opening

5. Compliance with SOP and Good Governance

• Follow SOP for standardize filing and maintain file registry.
• Ownership of hardcopy files, housekeeping of hard copy filing and their records.
• Housekeeping of soft copy documents and asset management folders.
• Meeting audit requirement and enhance processes to comply with findings.

6. Tenant’s Insurance Policies

• Tracking and monitoring submission of insurance policies in accordance with the agreements as per the Lease agreement.
• Handle Point of Sales and Gross Turnover (GTO) matters.
• Monitor submission of monthly gross sales turnover reports and follow up on non-submission via Point of Sales (POS) Vendor tenant’s portal.
• Liaise with (POS) vendor on tenants missing monthly sales revenue.
• To inform POS vendor for new, renewal, novation, or pre-termination leases.  To update contact details of the new tenants in Tangent for the purpose of Tenant Portal account activation.
• Ensure the timely submission of yearly Statutory Declaration (SD) by tenants, input the sales in the SD into system and submit finance ad-hoc forms to Finance for adjustment of audited sales.
• To assist Marcom to input their licensee’s revenue generated from their media sites into the system for Finance billing.

7. Information Collation / Analysis and Updates 

• Support the team to prepare necessary statistical information when required.
• Updating various records to ensure accurate and correct information for internal or shareholders analysis.

8. Preparation of Purchase Requisition Forms (PRs and GRN)

• To prepare PRs and obtain necessary approval relating to Retail matters.
• To ensure vendors receive the e-copy of Purchase Orders in the Yardi Vendor Café
• To keep track of the POs issued and ensure timely GRN when goods are received and/or services rendered.
• To check the details of the invoices uploaded by vendors before routing the invoices to Approver.

9. Tenant’s PL Insurance

• Be a team player in the department.
• Assist to organize and participate in activities that promote department and organizational interest.
• Ability to identify opportunities to improve property performance and work processes.

Job Requirements:

• At least 3 to 4 years of relevant working experience in a shopping mall, and property tax matters a plus.
• Diploma / Degree in Real Estate.
• Excellent organizational skills.
• Pleasant personality and good interpersonal skills.
• Team player, self-motivated and ability to work independently.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment.
• Nurturing leadership to hone your skills and support your career aspiration.
• Skills Competency Framework in place to work on your career ladder.

Interested applicants are invited to send your updated resume in MS Word format.

Only shortlisted candidates will be informed.

Job Responsibilities:

1. Generate Invoices To Tenants

• Review the lease information entered into the system by the Asset Management team in Yardi system.
• Prepare billings for rent, aircon, GTO rent, property tax, miscellaneous admin charges and ad-hoc billings.
• Generate interest charges on overdue invoices.

2. Managing Accounts Receivable (AR) Collections

• Prepare listing for tenants on GIRO payment scheme.
• Match receipts to invoices.
• Monitor AR ageing report and work with Lease Admin and FM to follow up on long outstanding receivables.
• Generate and send out Reminders and Statement of Accounts to tenants.

3. Intercompany Billings

• Compile and generate intercompany billings e.g. A&P billings, recovery of FM charges.

Collections of carpark income (season and hourly) and miscellaneous charges (e.g. SISTIC collections, access card replacements, voucher sales)

•  Liaise with relevant departments (e.g. FM and A&P) to ensure proper collection and recording of carpark income and miscellaneous charges.

4. Prepare Month-End AR Closing Reports

5. Assist With Other Ad-Hoc Tasks Where Necessary (E.g. Cash Bank-In, Bank Reconciliations).

Job Requirements:

• Three years of relevant experience.
• Obtained equivalent of Certified Accounting Technician.
• Proficient in Microsoft Excel.
• Able to work in fast-paced environment and meet tight deadlines.
• Prior similar experience in real estate preferred.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format. Only shortlisted candidates will be informed.

Job Responsibilities:

1. Digital Marketing

     Marketing Management

• Planning digital marketing campaigns, comprising web, email, blog, and all social media platforms.
• Develop and manage content marketing/communication strategies, link building strategies, and social media presences.
• Keep abreast of new social media sites, web technologies, and digital marketing trends; implement these new technologies in developing campaigns and update current campaigns to include new information.

     Generation

• Develop and curate engaging online content including monthly community e-newletters, clickbait, forums, videos, graphics, and blogs; monitor and analyse content success.
• Work with 3rd party graphic designers, web designers, and videographers to create unique and engaging content.

      Management

• Custodian of all content on the RQAM, Marina Bay Financial Centre, One Raffles Quay and By the Bay websites.
• Implement strategies to drive traffic to company pages, including the use of Google Analytics, Google AdWords, and other relevant sites.

2. Community Engagement and Events Management

• Create and execute programs and initiatives to enhance community connections and cultivate a feeling of inclusiveness.
• Collaborate with stakeholders to identify community engagement opportunities.
• Manage all aspects of event logistics, from venue selection to post-event evaluations.
• Collaborate with cross-functional teams to integrate community engagement into overall business strategies.
• Utilize various communication channels to promote events and engage the community.
• Source and secure key internal and external partners for corporate privilege programme and place-management online engagement activities.
• Organise / support corporate events and activities that raise the profile and enhance image of By the Bay and RQAM.
• Handle budgeting, vendor negotiations, and contracts related to events.

3. Communications Collateral and Materials

• Custodian of company’s overall communications materials / channels corporate Identity and governance over implementation of corporate logo and templates for the different portfolio, on all online and offline platforms for consistency.

4. Stakeholder Management

• Develop and implement strategies for engaging with various stakeholders, including shareholders, tenants, shoppers, suppliers, employees, and the local communities.
• Establish communication channels to keep stakeholders informed about the organization’s activities and initiatives.
• Cultivate positive relationships with stakeholders through regular communication, feedback sessions, and relationship-building initiatives.
• Address concerns and issues raised by stakeholders in a timely and effective manner.
• Foster partnerships with key stakeholders to enhance collaboration and mutual understanding.

5. Performance Reporting, Report Compilation, and Administration

• Measure the success of community engagement initiatives, events and digital campaigns/communications through feedback and performance metrics.
• Identify areas of improvement and implement strategies to enhance future events, engagement efforts and digital campaigns/communications.
• Compile and consolidate data from multiple sources, including cross-functional teams to create comprehensive campaign/event performance reports.
• Ensure accuracy and reliability of data by conducting quality checks.
• Prepare reports on key performance indicators (KPIs) and present findings to the relevant stakeholders.
• Updating various records to ensure accurate and correct information for internal or shareholder analysis.
• Organize and maintain databases and records related to campaign performance and marketing activities.
• Other administrative duties that may be assigned from time to time.

Job Requirements:

• 3-5 years of relevant experience in similar capacity.
• Degree in Marketing/Mass Communications or its equivalent.
• Demonstrated a commercial mindset as well as strong experience in community engagement and events.
• Clear understanding and proven portfolio in digital marketing and communications.
• Proven organizational skills, adept at prioritizing tasks, and efficient time management with keen attention to detail.
• An ability to think critically, be creative, and be dedicated to meeting the needs of customers.
• Strong project management skills, including ability to deal with crises effectively.
• Being resilient and able to deal with ambiguity.
• Excellent written, presentation, good interpersonal and communication skills.
• A meticulous, effective team player with a can-do attitude.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format. Only shortlisted candidates will be informed.

Job Responsibilities:

1. Front Desk Duties

• Managing day-to-day incoming and outgoing calls and maintaining of Company telephone directory.
• Managing day-to-day incoming and outgoing mails and parcels.
• Responsible for maintaining all internal RQAM meeting rooms to ensure rooms are clean & presentable, and report any repairs or checks needed to the Bayspace team.
• Receiving, informing and guiding visitors including coordination with employees and serving drinks in a professional and warm manner.

2. Administrative Duties

• Monitor and maintain an adequate inventory of office and pantry supplies.
• Placing orders and issuing of all admin-related Purchase Orders (POs).
• Ensure office equipment is properly maintained and serviced in optimal condition.
• Assist with e-circular announcement sent out via RQAM Admin email when needed.
• Support ESG-related initiatives where required.
• Assist with Green Mark Certification renewal.
• Liaise with Finance department and vendor for invoice payments.
• Assist with Administrative support for Corporate Office.
• Monitor and follow up to ensure timely renewals of any office admin-related contracts for corporate office & entities.
• Assist with EDMs creation for internal company events when needed.
• Oversee the e-clearance process for departing staff, including retrieval of office door access card and/termination of BTB access.
• Assist with company-wide events management such as department birthdays celebration and quarterly interaction.
• Ensure timely activation, updating and deactivation of mobile access through the BTB Portal.
• Ensure internal employees’ security access matrix is updated and maintained.
• Assist to liaise with vendors for respective department’s faulty office supplies such as shredder, water dispenser, etc.
• Any other ad-hoc duties as assigned by the Management when required.

Job Requirements:

• Minimum 3 years of experience in a similar capacity.
• Ability to portray professional corporate image with excellent communication & service etiquette.
• Writes well and able to communicate relevant messages effectively.
• Strong time management skills and demonstrates capability of prioritizing matters’ urgently/critcality.
• Professional with discretion when dealing with confidential information.
• Able to work independently, team player, reliable, flexible and proactive.
• Pleasant, professional personal presentation and customer oriented.
• Proficient knowledge of Microsoft Office applications.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format. Only shortlisted candidates will be informed.

Job Responsibilities:

Office Administration-Related Support

1. Office Administration (10%)

• Uniform & Accessories: issuance of uniform and accessories to new hires, keep track of all uniforms inventory on a yearly basis to ensure records are updated and reported in the uniform inventory sheet.
• Assist in corporate membership such as DFI e-Discount application form.
• Assist in planning and monitoring of budgetary expenses.

HR-Related Support

2. HR Administration (35%)

• Assist to verify business expense claims and leave records where applicable.
• Prepare and request for Chinese New Year and quarterly Birthday Months vouchers.
• Prepare, request and arrangement of Get Well Hampers, New-born Gifts and Condolence Stands (wreaths).
• Assist to support with the coordination of all staff engagement activities such as monthly Happy Thursdays, Festive celebrations for staff, annual Team Building activity, Family Day, Dinner and Dance, Long Service Award ceremony, etc.

3. Talent Acquisition (20%)

• Screening of job applications, scheduling of interviews, interview candidates for assigned job positions and conducting background reference checks.

4. Learning and Development (35%)

• Handle training administration and coordination, including registration of training courses.
• Manage and maintain up to date training database, records and documentation in order to ensure proper tracking and reporting.
• Manage in-house Learning Management System (LMS) on uploading events, sessions and completion of e-Learning modules.
• Monitoring renewal for Licensing Course with expiry timelines.
• Accrual for year-end closing for training invoices.
• Liaise with Finance and trainer on invoices payment.

Job Requirements:

• Diploma level and above.
• 5 to 2 years of relevant HR and Administration experience in a similar capacity.
• Pleasant persona who carries oneself with professionalism and embracing a customer service-oriented mindset.
• Possess excellent telephone etiquette and communication skills.
• Ability to work independently and cohesively with fellow colleagues as part of a team, reliable, meticulous, pro-active with good follow-up skills.
• Ability to work well under pressure in a fast-paced environment and commit to deadlines for assigned tasks.
• Basic knowledge of Microsoft Office applications.
• Must be fluent in English. Other language skills will be a plus.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format. Only shortlisted candidates will be informed.

Job Responsibilities:

1. Project Initialization & Feasibility Studies

• Support Senior Project Manager in conceptualization development, including the initial design, scope, objectives and timelines, etc.
• Support Senior Project Manager in feasibility assessment of proposed project/initiative, including cost-benefit analysis and risk assessment by providing project/technical inputs, initial project cost estimates, risk mitigation strategies, etc.

2. Budgeting & Resourcing

• Involve in the budgeting process and benchmarking and researching of operating costs.
• Monitor and control Project related expenses and ensure budget and forecast are in control while not compromising on quality, efficiency and safety of building services for the portfolio.

3. Project Planning & Design Development

• Support Senior Project Manager in develop detailed project plan including timelines, milestones, etc.
• Design development and management of the project, to translate concept developed by Asset Manager into detailed design plans.
• Obtain necessary Authorities’ approvals and permits for all plan submission. Liaise with government agencies, project team and contractors as engaged and ensure that the proposals are in full compliance with the management regulations and relevant authorities’ requirements.

4. Contract Management & Procurement

• Tender, contract and invoice management in line with financial authority limits/internal policies and processes, timeline and budget, and regulatory requirements.
• Select, recommend and award of building contracts and direct procurement.

5. Construction Management, Cost and Quality Control, Risk Management

• Work with consultants and contractor to oversee construction management of the project including quality control, cost management, site safety and health.
• Manage variations and scope adjustments effectively.
• Monitor and control project expenses and work with Asset Manager to ensure that project is within budget/aligns with financial objectives, while not comprising on quality, efficiency and safety.
• Ensure adherence to specified design and quality standards.
• Ensure ongoing works do not disturb tenants’ operations, and minimize disturbances to the tenants, shoppers and public.
• Monitor and coordinate major improvement or upgrading works within the commercial buildings and/or tenant premises, and ensure such works are fully supported and approved by the management and/or authorities and done within the agreed timeline and schedule.
• Develop risk mitigation strategies to ensure project is on track.

6. Communication & Reporting

• Provide regular updates on project progress, budget, status reports, etc.
• Maintain regular communication with the Asset Manager and stakeholders.
• Support the Asset Manager in tenant communications, where necessary.

7. Post-Project Evaluation

• Work with Asset Manager to conduct after action reviews on the project, and identify lessons learnt for future projects.

Job Requirements:

• 3-4 years (for Assistant Project Manager) or 5-6 years (for Project Manager) of experience in project management in Grade A commercial building.
• Asset Enhancement Initiative, fit-out or project management experience in the real estate industry will have an added advantage.
• Degree in Real Estate, Retail management, FM, Engineering or equivalent.
• Good communication skills – both in written and spoken English.
• Independent and demonstrates resourcefulness.
• Possess high level of integrity / self-motivated and able to work under minimal supervision.
• Possess good problem-solving skills and is pro-active in proposing solutions and in continuous improvement mind-set.
• Customer-Oriented and highly capable of multi-tasking and able to work under tight deadlines.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format. Only shortlisted candidates will be informed.

Job Responsibilities:

As a Senior Concierge, you will be a role model and lead the team at your area to create delight moments in our service interactions with tenants, visitors and shoppers. You will lead team members to actively act on service opportunities and drive the team members to provide best in class service experiences everyday. These may include:

• Registering and ushering visitors at the lobbies and from the drop off points.
• Performing troubleshooting for By The Bay app to ensure seamless experiences.
• Assisting with recommendations, queries and way-finding.
• Facilitating asset viewings, VIP visits and service recovery events.
• Coaching and mentoring new and junior team members.
• Performing redemption and gift voucher sale at the retail mall, when required.
• Any other duties as assigned to support smooth operations and uplift of service experience.

Breakdown

1. Ensure the smooth operations and customer experience at all counters.

• To provide quality service to the tenants, visitors and shoppers.
• To guide all new joiners or junior Concierge and ensure that they are familiar with their roles / responsibilities and the buildings we manage.
• To train the Concierges to RQAM Customer Service Standards and guide them accordingly, including conducting checks on team’s grooming and service delivery.
• Oversee day-to-day operation needs at assigned tower and act as a floor manager to ensure team members role assignment to optimise customer experience delivery.
• Ensure events at the towers are well managed without service lapses e.g. VIP events, tenant events, fire drills, asset viewings.
• Contribute to improvement initiatives e.g. streamlining workflow and enhance SOPs, ideas for tenant engagement initiatives.
• Work as a team to improve the overall service experience delivered by the Concierge team.

2. Training

• Provide on the job training to new concierge.
• Conduct on the job training to the concierge team on grooming tips and service skills.
• Prepare training materials for the Concierge team, makes constant reviews on a periodic basis to ensure they are updated and relevant.
• Conducts stand-up training on SOP refreshers for the team.

3. Administrative duties

• Be involved in other administrative duties such as ensuring stationery, groceries and umbrellas are stocked up.
• Submission of operational reports e.g. promotion campaign reports, incident reports where required.
• Assist Concierge team lead in ensuring annual leave and medical leave is applied accordingly in the system.

Job Requirements:

• 5 years of concierge, hospitality, or service-related experience.
• Experience in premium service establishments e.g. hotels, airlines, Grade A commercial buildings a plus.
• People person with strong background in frontline service, with a flair for building positive relationships.
• Immaculate grooming with excellent service etiquette and communication skills (verbal and written).
• Passion in creating delightful experiences and making a difference through service/process improvement initiatives.
• Able to conduct stand-up training on service & SOP matters, owns training materials for the Concierge team and makes constant review and updates.
• Self-motivated with strong team spirit, has a ‘we’ vs ‘me’ mindset to drive smooth operations.
• Able to work well under pressure in a fast-paced environment.
• Able to perform shift as and when required.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format. Only shortlisted candidates will be informed.