As the Building Supervisor, s/he will be working in a team to work alongside teams of service providers and engineering to ensure high level quality standards are adhered to, achieving a world class environment for tenants/business. These include, but not limited to:

As a Technical Officer, s/he will be responsible to operate and maintain the mechanical, electrical and electronics installation at tip top condition. S/he will also assist the Senior Technical Officer and Engineer to manage the contractors in day-to-day operations.

Operation duties

• Carry out preventive maintenance programme, routine inspection of mechanical and electrical installations
• Carry out ad-hoc improvement work to mechanical and electrical installation
• Attend to tenant’s complaints and carry out investigation and repair work
• Check and supervise contractor’s works

Administrative

• Record plants operating conditions, utilities meters consumption
• Documentation of breakdown and repair works
• Monitor spare part inventory and usage

Job Requirements

• Fresh/ 1 year of experience in service, maintenance and repair work
• NITEC/ Certificate level in relevant fields
• Ability to troubleshoot, test, repair and service technical equipment
• Able to perform shift work and to adapt to changing work schedules
• Good interpersonal skills and team worker

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format. Only shortlisted candidates will be informed.

As the concierge, s/he will act as the ambassador for the company providing excellent front line service to the tenants and visitors, ensuring that enquiries and requests are handled in the most professional and diplomatic manner. These include, but not limited to:

• Welcome and greet the arriving tenants/guests in a professional manner.
• Develop and maintain working knowledge of ORQ/MBFC/MBLM and the local area to provide tenants/guests with information regarding direction, available services, facilities and local interests if required.
• Provide quality service to tenants/guests by responding to requests promptly, efficiently and courteously e.g. issuance of passes, loaning of umbrellas, booking of taxis, carpark redemption and promotional activities.
• Handle complaints and suggestions from tenants/guests in a courteous manner.
• Communicate with tenants via email on events and seminars and their guest’s entry, returning of visitor’s passes and umbrellas.
• Assist senior/building supervisors in overseeing the general cleanliness of the main lobbies and report to fire command centre on breakdown of lifts/escalators.
• Assist fire safety manager during fire drills by directing traffic flow.

Job Requirements

• Fresh graduate or with minimum 2 years of concierge, hospitality, or service related experience.
• NITEC/ Diploma in Hospitality or relevant studies
• Team oriented and good interpersonal skills
• Willing and able to perform shift and standby duties

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format. Only shortlisted candidates will be informed.

As a Senior Marketing Communications Executive, s/he will work with and support Marcom Lead to develop and execute corporate and marketing communications, community engagement and retail advertising and promotion strategies for the By the Bay community portfolio. The job scope comprises but is not limited to :

Technical Development

• Understand the structure of RQAM’s business and processes alongside its service offerings to tenants and shoppers to identify possible mobile app solutions in all areas of the business.
• Suggest/enhance app content, functions and processes to enhance app offerings and user experience and engagement including monetization opportunities.
• Collaborate closely with RQAM’s internal departments and the app developer to identify and resolve issues, suggest operational efficiencies and manage budget considerations
• Be informed on existing and upcoming mobile app related developments, security and marketing initiatives in Singapore and globally.

APP Content Management and Marketing

• Custodian of all APP content by working closely with marketing communication team members to create marketable content as appropriate for APP content.
• Coordinate API integration, installation, upgrading and daily maintenance of software related to the app where relevant.
• Communicate clearly and regularly regarding inputs and actions regarding actions required by internal and external parties including disseminating information on planned/ad hoc app maintenance and upgrading to relevant stakeholders.

Community Engagement and Events Management

• Weave marketing communications strategies and campaigns to positively profile the By the Bay portfolio on the APP.
• Source and secure key internal and external partners for corporate privilege programme and place-management APP engagement activities.
• Organise / support corporate events and activities that raise the profile and enhance image of By the Bay and RQAM.

Campaign Reporting

• Analyse data collected and provide recommendations based on data driven insights, relevance to RQAM’s and the portfolio objectives and market best practices so as to evolve and optimize the app and enhance customer experience.
• Measuring and reporting on the performance using relevant tools and dashboards of all APP related campaigns.
• Track and report on app performance/faults, usage/user satisfaction.
• Other administrative duties that may be assigned from time to time.

Requirements

• 3 to 5 years of relevant experience in similar capacity.
• Degree in Mass Communications or its equivalent.
• Commercial mindset with clear understanding and proven portfolio in APP management.
• Well conversant in written and spoken English.
• An effective team player with good interpersonal and communications skills, coupled with a can-do attitude

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format. Only shortlisted candidates will be informed.