As the concierge, s/he will act as the ambassador for the company providing excellent front line service to the tenants and visitors, ensuring that enquiries and requests are handled in the most professional and diplomatic manner. These include, but not limited to:

• Welcome and greet the arriving tenants/guests in a professional manner.
• Develop and maintain working knowledge of ORQ/MBFC/MBLM and the local area to provide tenants/guests with information regarding direction, available services, facilities and local interests if required.
• Provide quality service to tenants/guests by responding to requests promptly, efficiently and courteously e.g. issuance of passes, loaning of umbrellas, booking of taxis, carpark redemption and promotional activities.
• Handle complaints and suggestions from tenants/guests in a courteous manner.
• Communicate with tenants via email on events and seminars and their guest’s entry, returning of visitor’s passes and umbrellas.
• Assist senior/building supervisors in overseeing the general cleanliness of the main lobbies and report to fire command centre on breakdown of lifts/escalators.
• Assist fire safety manager during fire drills by directing traffic flow.

Job Requirements:

• Fresh graduate or with minimum 2 years of concierge, hospitality, or service related experience.
• NITEC/ Diploma in Hospitality or relevant studies
• Team oriented and good interpersonal skills
• Willing and able to perform shift and standby duties

Interested applicants are invited to send your updated resume in MS Word format

Only shortlisted candidates will be informed