Job Responsibilities:

As the Building Officer, s/he will be working in a team to work alongside teams of service providers and engineering to ensure high level quality standards are adhered to, achieving a world class environment for tenants/business. These include, but not limited to:

Job Responsibilities:

1. Supervise and Manage

• Supervise and lead a team of senior/building officers and contractors and to liaise with other departments for day-to-day building operations i.e. security, cleaning, carpark, pest control, building finishes and landscaping.
• Guide, train and feedback to manager about principle/senior/building supervisors’ performance.

2. Operation Duties

• Handle tenants complain/correspondences and attend meeting with service providers and tenants regularly.
• Establish and ensure good relationships with tenants.
• Plan and implement routine/preventive maintenance programs/adhoc upgrading projects and monitor progress of works including the fit-out work by the tenant contractors.
• Plan and coordinate events such as fire drills and all other exercises.
• Handle all documentations for the fit-out work from the start to completion of the work including Facility Support Contracts (FSC), drawings and documentations.
• Assist Building Manager in monitoring and tracking of sub-division work / reinstatement work; preparation of operation and budgets; monitoring the progress for the facade rectification work.

3. Administrative duties

• Verify invoices and claims by service providers through Yardi system.
• Process, review and approve work permit applications and risk assessment.
• Prepare, review and implement operation and risk management procedures to improve productivity, efficiency and work safety.
• Prepare incident/accident, lost and found reports in time of accidents and ensure proper filling.
• Assist in the preparation for audit.
• Raise all administration paperwork when necessary.
• Keep track of all the operational, cyclical and capex expenses.

Job Requirements:

• 5 years of experience in supervision and relevant fields for Building Executive.
• Diploma level in Real Estate / Estate Management / Building Services / Engineering or equivalent.
• Possess strong communication and writing skills.
• Mature with good interpersonal skill, responsible and ability to manage multi-tasks simultaneously.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format to hr@rqam.com.sg

Only shortlisted candidates will be informed.

As a Senior Technical Officer, you will be responsible to operate and maintain the mechanical, electrical and electronics installation at tip top condition. To assist to lead a team of technical officers in ensuring smooth daily operations.

Job Responsibilities:

1. Strategic:

• Plan, train and guide a team of technical officers. To ensure they are provided with proper training to improve their efficiency.
• Assess/lead technical officers and contractors to carry out work order/maintenance requests.
• Ensure day to day operations are carried out in an efficient and organised manner and in accordance to the company’s policies and procedures.
• Ensure work orders/maintenance requests are carried out according to standards stipulated in service agreements.
• Assist senior/engineer in system improvement proposal and provide recommendation to reduce down time of the system.

2. Operational Duties:

• Carry out service, maintenance/repair work, operate plants and equipments.
• Perform shift and standby duty on emergency call back service.
• Ensure equipments and plants are restored to operational condition at the shortest possible time and are in good working condition at all times.
• Assist in the event of emergency situation.
• Carry out and ensure the preventive maintenance programme, routine inspection of mechanical and electrical installations are scheduled monthly with minimum disruption.
• Carry out ad-hoc improvement work to mechanical and electrical installation.
• Ensure M&E installations are compliant to company and government standards.
• Attend to tenant’s complaints and carry out investigation and repair work.
• Check and supervise contractor works.

2. Administrative Duties:

• Assist senior/engineer in drafting incident report and updating of drawing and operating & maintenance manuals.
• Record plants operating conditions, and utilities meters consumption.
• Documentation of breakdown and repair works.
• Monitor spare part inventory and usage and ensure spare parts are well accounted for and available at all times when needed.

Job Requirements:

• 3 to 5 years of experience in managing day to day operations.
• NITEC/Diploma holder in Engineering or equivalent.
• Ability to identify problem and all relevant issues in straightforward situation.
• Requires moderate degree of supervision.
• Able to perform shift work and to adapt to changing work schedules.
• Good interpersonal skills and team worker.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format to: hr@rqam.com.sg

Only shortlisted candidates will be informed.

Job Responsibilities:

As a Chief Concierge, you oversee the Concierge team to ensure the highest quality of service experience to our tenants and guests while maintaining smooth operations. You will be a role model and lead your team members to adhere to service standards, actively act on service opportunities and drive the team members to provide best in class service experiences everyday, consistently.

• Owns the service culture, service delivery and operations of the Concierge team and drive the enhancement of service experiences on par with luxury hospitality brands.
• Be actively involved in operations and be accountable for the Concierge team’s service delivery, provides coaching and advisory to help team members deliver the expected service experience.
• Actively refine the service standards and SOPs; communicate and cascade to team members and our service partner to ensure they are adhered to.
• Manage performance of our service partner, be involved in selection and recruitment of new hires, conduct onboarding where required.
• Ensure counter coverage with review of in-house/outsourced team staffing rosters; stand-in at the counter in the event of staff shortage.
• Support the building managers and other stakeholders e.g. asset management teams to meet tenants’ requests.
• Attend to special events e.g. VIP visits, service recovery incidents or escalated feedback.
• Actively curate and deliver training contents to constantly refresh the Concierge team on the SOPs, service best practices and other contents.
• Respond to customer feedback emails, collate feedback register on a monthly basis with recommendations on improvements.
• Manage department’s budget and process purchase requisition, invoices, procurement as and when required.
• Any other duties as assigned to support smooth operations and uplift of customer experience.

Job Requirements:

• Minimum 10 years of concierge, hospitality, or service related experience, with at least 3 years supervisory experience in leading a team.
• Diploma holder or equivalent.
• Proficient in MS Office and IT-savvy
• Experience in premium luxury hospitality establishments e.g. hotels, airlines, Grade A commercial buildings will be an advantage
• Proven record of being a role model in delivering high standards of service, with accolades or recognition e.g. Les Clefs d’Or Golden Key an advantage.
• Self-initiated, disciplined and experienced in leading and rolling out initiatives, people management, performance assessment.
• Able to conduct stand-up training on service & SOP matters
• Able to work well under pressure in a fast paced environment.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format to: hr@rqam.com.sg

Only shortlisted candidates will be informed.

Job Responsibilities:

1. Maximizing Revenue

• Support strategic business plans to enhance and increase portfolio income
• Maintain full occupancy of portfolio by support the managers in securing new/replacement/renewing tenants to reduce any vacancy.

2. Relationship with Shareholders, Tenants and Consultants

• Support the team in efforts to maintain & enhance relationship with assigned tenants while ensuring tenant’s fulfilment of obligations as stated in lease agreement including timely rental payments, security deposits, correct permitted use, managing tenants’ feedback and complaints, queries on building maintenance and/or property tax matters.
• Establish good working relationships with shareholder’s representatives and various consultants including lawyers, QP, surveyors and real estate consultants.
• Support efforts to pay special attention to key tenants in portfolio.
• Support the organizing of relevant formal/informal gatherings/events to enhance networking.

3. Process and Operations

• Engage in negotiations to secure leasing deals and facilitate the proper execution of necessary leasing documents.
• Provide administrative and logistical support in the process of securing new/replacement/renewing tenants including collating/updating building & tenant information, management of cold-calling database & lists, attending to enquiries, preparing vacancy listings, scheduling of appointments/viewings and venue preparation.
• Ensure the smooth operations and processes of department workflow.
• Proactive in sharing of information within department and ensure the organized filing and safekeeping of data and information.
• Accurate updating of lease details in database, rent rolls and lease summary etc., for reporting purposes. To inform and liaise with related departments to prepare for smooth tenant hand over including ensuring that survey of leased premises.
• Work with facilities management and finance teams to ensure smooth day to day operations of the portfolio and good tenant’s experience and to highlight any opportunities to improve property performance and work processes.
• Collaboration with marketing communication team to enhance the awareness of branding of portfolio/company and for the marketing/leasing of premises.
• Assist in planning and review of portfolio budgets including rental revenue, operational expenses and marketing expenses.

4. Compliance and Good Governance

• Prepare accurate and timely reports for team’s regular reporting, assist with data analysis and ad-hoc updates as required by management and shareholders.
• Assist with processing payment and monitor/track expenses against budget.
• Meeting audit requirement and enhance processes to comply with findings.

5. People and Development

• Be a team player in the department.
• Assist to organize and participate in activities that promote department and organizational interest.

Job Requirements:

• Diploma/Degree in Real Estate or equivalent.
• Above 3 years of relevant experience for Assistant Manager, Leasing, 3 years of relevant experience for Senior Leasing Executive in Asset and Leasing Management, handling commercial properties. 1 year of relevant experience or fresh graduate for Leasing Executive in Asset and Leasing Management, handling commercial properties. Experience in handling leasing administration duties, property tax administration and arrears management.
• Well-conversant with Microsoft Office software applications especially with Microsoft Word, Excel, Powerpoint and Outlook.
• Pleasant personality and good interpersonal skills.
• Registered with the Council for Estate Agencies (CEA).

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume to hr@rqam.com.sg

Only shortlisted candidates will be informed.

Provide professional secretarial support to the Deputy Chief Executive Officer, ensuring seamless calendar management, meeting coordination, claim submission, and correspondence handling. Additionally, oversee day-to-day office operations to ensure smooth functioning and efficiency, including administrative support across various departments.

Responsibilities:

Executive Assistant to the Deputy Chief Executive Officer (DCEO):-

1. Provide full administrative support to the DCEO for day-to-day business activities.

• Manage and coordinate meetings, including scheduling, room bookings, conference calls, agenda preparation, and presentation materials.
• Provide professional hospitality to visitors and guests.
• Compile Exco and/or Board slides, reports and statistics.
• Compile and submit business-related expense claims.
• File and archive all business correspondence.
• Screen reports and documents for accuracy before submission to DCEO for approval.
• Manage emails and calls professionally, redirecting or handling inquiries as needed.
• Handle travel arrangements for local and international travel, as and when required.
• Coordinate stakeholder luncheons.
• Assist in receptionist duties when required.
• Assist the Executive Secretary and Chief Executive Officer as required.
• Support departments with adhoc administrative duties and events.
• Assist in (BTB) By The Bay-related duties when required.

As RQAM Office Manager:-

2. Oversee the day-to-day operations of the office, ensuring smooth and efficient functioning, and providing supervision to the Administrative Officer.

• Develop and monitor the annual administrative budget and forecast.
• Manage office and pantry inventory, ensuring timely restocking.
• Oversee the issuance of all admin-related Purchase Orders (POs).
• Coordinate procurement and management of uniforms and accessories, including laundry services.
• Ensure office equipment is properly maintained and serviced in optimal condition.
• Assist with e-circular announcement sent out via RQAM Admin email when needed.
• Support ESG-related initiatives where required.
• Liaise with Finance, Procurement, and vendors for invoice processing and payments.
• Provide administrative support to the Corporate Office when needed.
• Monitor and manage office admin-related contracts, ensuring timely review and renewals.
• Assist with EDMs creation for internal company events when needed.
• Manage issuance/e-clearance procedures for new/ departing staff, including issuance/retrieval of office access cards and BTB activation/deactivation.
• Ensure timely activation, updating and deactivation of mobile access through the BTB Portal.
• Ensure internal employees’ security access matrix is updated and maintained.
• Assist with corporate memberships, such as DFI e-Discount applications, when needed.
• Encourage the professional development of the Administrative Officer.
• Perform any other ad-hoc duties assigned by Management.

Requirements:

• Minimum 5 years of experience in similar capacity.
• Strong corporate presence with excellent service etiquette.
• High level of professionalism and discretion, with the ability to handle confidential information responsibly.
• Good communication skills, with the ability to interact professionally with peers, shareholders, and shareholder secretaries.
• Strong writing skills, with the ability to craft clear and effective communications.
• Excellent time management and organisational skills, with the ability to prioritise tasks based on urgency and criticality.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format to: hr@rqam.com.sg

Only shortlisted candidates will be informed.

Provide administrative & leasing / marketing support to the retail focus asset management team which includes – liaising with tenants for rental / arrears reporting, updates on marketing collaterals (where necessary) and managing the lease documentation process.

Job Responsibilities:

1. Maximizing Revenue

• Collaborate with HOD/Manager in strategizing, planning and executing the retail portfolio’s trade mix plans.
• Ensure occupancy, revenue and other financial KPIs of the retail portfolio are optimized at all times.
• Drive repositioning works (including Asset Enhancement Initiatives) and any other projects assigned by HOD from time to time.
• Handle all lease negotiations, renewals and administration scope

2. Relationship with Shareholders, Tenants and Consultants

• Support the team in efforts to maintain & enhance relationship with retail tenants and cultivate strong network with prospects and partners.
• Ensure tenant’s fulfilment of obligations as stated in lease agreement including timely rental payments, security deposits, approved permitted use, managing tenant’s feedback and complaints, queries on building maintenance and/or property tax matters.
• Establish good working relationships with shareholder’s representatives and various consultants including lawyers and real estate consultants.
• Support the organizing of relevant formal/informal gatherings/events to enhance networking.

3. Process & Operations

• Provide administrative and logistical support in the process of securing new/replacement/renewing tenants including collating/updating building & tenant information, management of cold-calling database & lists, attending to enquiries, preparing vacancy listings, scheduling of appointments/viewings and venue preparation.
• Ensure the smooth operations and processes of department workflow.
• Proactive in sharing of information within department and ensure the organized filing and safekeeping of data and information.
• Accurate updating of lease details in database, rent rolls and lease summary etc for reporting purposes. To inform and liaise with related departments to prepare for smooth tenant hand over.
• Work with lease administration to ensure the timely preparation and execution of Legal documents by tenants, timely submission of Gross Turnover Sales by tenants.
• Work with facilities management and finance team to ensure smooth day to day operations of the portfolio and good tenant’s experience and to highlight any opportunities to improve property performance and work processes.
• Collaboration with marketing communication team to enhance the awareness of the retail portfolio and shopping experience through mall promotions and events to drive the shopper traffic and increase tenant sales.
• Collaborate with sustainability department to roll out sustainable programmes in tenants’ engagement and to achieve company’s sustainable goals.
• Assist in preparation of portfolio leasing budgets including rental revenue, operational expenses and marketing expenses.
• Conduct, understand and share periodic retail market trends.

4. Compliance & Good Governance

• Prepare accurate and timely reports for team’s regular reporting, assist with ad-hoc updates as required by management and shareholders.
• Assist with processing payment and monitor/track expenses against budget.
• Meeting audit requirement and enhance processes to comply with findings.

5. People Development

• Be a strong team player in the department.
• Assist to organize and participate in activities that promote department and organizational interest.

Job Requirements:

• Degree in Real Estate with a minimum of 4 years of relevant experience in retail mall leasing. Experience in handling leasing administration duties, property tax administration and arrears management.
• Able to work independently and interdependently.
• Proactive, self-driven, analytical, resourceful and service-oriented.
• Pleasant personality and good interpersonal skills.
• Real Estate Salesperson licence by Council for Estate Agencies (CEA).

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format to: hr@rqam.com.sg

Only shortlisted candidates will be informed.