Job Responsibilities:

As the Building Officer, s/he will be working in a team to work alongside teams of service providers and engineering to ensure high level quality standards are adhered to, achieving a world class environment for tenants/business. These include, but not limited to:

Job Responsibilities:

As a Chief Concierge, you oversee the Concierge team to ensure the highest quality of service experience to our tenants and guests while maintaining smooth operations. You will be a role model and lead your team members to adhere to service standards, actively act on service opportunities and drive the team members to provide best in class service experiences everyday, consistently.

• Owns the service culture, service delivery and operations of the Concierge team and drive the enhancement of service experiences on par with luxury hospitality brands.
• Be actively involved in operations and be accountable for the Concierge team’s service delivery, provides coaching and advisory to help team members deliver the expected service experience.
• Actively refine the service standards and SOPs; communicate and cascade to team members and our service partner to ensure they are adhered to.
• Manage performance of our service partner, be involved in selection and recruitment of new hires, conduct onboarding where required.
• Ensure counter coverage with review of in-house/outsourced team staffing rosters; stand-in at the counter in the event of staff shortage.
• Support the building managers and other stakeholders e.g. asset management teams to meet tenants’ requests.
• Attend to special events e.g. VIP visits, service recovery incidents or escalated feedback.
• Actively curate and deliver training contents to constantly refresh the Concierge team on the SOPs, service best practices and other contents.
• Respond to customer feedback emails, collate feedback register on a monthly basis with recommendations on improvements.
• Manage department’s budget and process purchase requisition, invoices, procurement as and when required.
• Any other duties as assigned to support smooth operations and uplift of customer experience.

Job Requirements:

• Minimum 10 years of concierge, hospitality, or service related experience, with at least 3 years supervisory experience in leading a team.
• Diploma holder or equivalent.
• Proficient in MS Office and IT-savvy
• Experience in premium luxury hospitality establishments e.g. hotels, airlines, Grade A commercial buildings will be an advantage
• Proven record of being a role model in delivering high standards of service, with accolades or recognition e.g. Les Clefs d’Or Golden Key an advantage.
• Self-initiated, disciplined and experienced in leading and rolling out initiatives, people management, performance assessment.
• Able to conduct stand-up training on service & SOP matters
• Able to work well under pressure in a fast paced environment.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format to: hr@rqam.com.sg

Only shortlisted candidates will be informed.

Job Responsibilities:

1. Maximizing Revenue

• Support strategic business plans to enhance and increase portfolio income
• Maintain full occupancy of portfolio by support the managers in securing new/replacement/renewing tenants to reduce any vacancy.

2. Relationship with Shareholders, Tenants and Consultants

• Support the team in efforts to maintain & enhance relationship with assigned tenants while ensuring tenant’s fulfilment of obligations as stated in lease agreement including timely rental payments, security deposits, correct permitted use, managing tenants’ feedback and complaints, queries on building maintenance and/or property tax matters.
• Establish good working relationships with shareholder’s representatives and various consultants including lawyers, QP, surveyors and real estate consultants.
• Support efforts to pay special attention to key tenants in portfolio.
• Support the organizing of relevant formal/informal gatherings/events to enhance networking.

3. Process and Operations

• Engage in negotiations to secure leasing deals and facilitate the proper execution of necessary leasing documents.
• Provide administrative and logistical support in the process of securing new/replacement/renewing tenants including collating/updating building & tenant information, management of cold-calling database & lists, attending to enquiries, preparing vacancy listings, scheduling of appointments/viewings and venue preparation.
• Ensure the smooth operations and processes of department workflow.
• Proactive in sharing of information within department and ensure the organized filing and safekeeping of data and information.
• Accurate updating of lease details in database, rent rolls and lease summary etc., for reporting purposes. To inform and liaise with related departments to prepare for smooth tenant hand over including ensuring that survey of leased premises.
• Work with facilities management and finance teams to ensure smooth day to day operations of the portfolio and good tenant’s experience and to highlight any opportunities to improve property performance and work processes.
• Collaboration with marketing communication team to enhance the awareness of branding of portfolio/company and for the marketing/leasing of premises.
• Assist in planning and review of portfolio budgets including rental revenue, operational expenses and marketing expenses.

4. Compliance and Good Governance

• Prepare accurate and timely reports for team’s regular reporting, assist with data analysis and ad-hoc updates as required by management and shareholders.
• Assist with processing payment and monitor/track expenses against budget.
• Meeting audit requirement and enhance processes to comply with findings.

5. People and Development

• Be a team player in the department.
• Assist to organize and participate in activities that promote department and organizational interest.

Job Requirements:

• Diploma/Degree in Real Estate or equivalent.
• Above 3 years of relevant experience for Assistant Manager, Leasing, 3 years of relevant experience for Senior Leasing Executive in Asset and Leasing Management, handling commercial properties. 1 year of relevant experience or fresh graduate for Leasing Executive in Asset and Leasing Management, handling commercial properties. Experience in handling leasing administration duties, property tax administration and arrears management.
• Well-conversant with Microsoft Office software applications especially with Microsoft Word, Excel, Powerpoint and Outlook.
• Pleasant personality and good interpersonal skills.
• Registered with the Council for Estate Agencies (CEA).

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume to hr@rqam.com.sg

Only shortlisted candidates will be informed.