As the Building Officer, s/he will be working in a team to work alongside teams of service providers and engineering to ensure high level quality standards are adhered to, achieving a world class environment for tenants/business. These include, but not limited to:

Job Responsibilities:

1. Enhancing value of portfolio and RQAM business (Time Spent: 30%)

• Partner with the team on compilation of market studies, competitive analysis and strategy, and trend analysis reporting.
• Provide insights on operations and local market assessments of visited properties, and share assessment of new business products and solutions.
• Provide support in feasibility reviews of any portfolio asset enhancement works.
• Coordinate with internal/external stakeholders to ensure successful delivery of project
• Assist to monitor and manage documentations and project timelines, ensuring milestones of project are met.

2. Portfolio and Asset Management (Time Spent: 30%)

• Participate and assist in preparing operational and financial performance reports of the portfolio in collaboration with internal stakeholders to prepare portfolio performance updates.
• Assist to analyse audited financial statements, including related party fees, contingent liabilities, reserves, and surplus cash analysis and distribution.
• Provide support to leasing teams by assisting to analyse and implement effective lease management strategies.

3. Budgeting and Forecasting, Performance Reporting, Tracking and Monitoring (Time Spent: 25%)

• Collaborate closely with the Leasing teams, Finance Department and Facilities Management Department to manage financial reporting requirements, including budgeting and forecasting, ensuring properties meet projected financial goals.
• Prepare and assist to review monthly reports and financial statements, analyse performance against budget, research variances, and recommend implementing operational changes to meet performance objectives.
• Prepare quarterly reports and weekly updates on performance metrics.

4. Property Tax, Insurance and Valuation (Time Spent: 10%)

• Provide support in portfolio insurance and valuation processes.
• Provide support in portfolio property tax issues by working closely together with lease Admin and Finance teams. Liaison with tenants and IRAS for any clarifications on property tax related matters.

5. People Development (Time Spent: 5%)

• Foster strong relationships with specific team stakeholders for successful collaboration.

Job Requirements:

• Diploma and above in Real Estate, Building and Project Management or equivalent.
• Senior Asset Management Executive – At least 3 years of relevant working experience in the real estate industry, preferably in the REITs Asset Management or with Building/ Project Management background.
• Asset Management Executive – Open to fresh graduates, or at least 1 to 2 years of relevant working experience in the Real Estate industry, preferably in the REITs Asset Management or with Building/ Project Management background.
• Broad knowledge and experience in commercial real estate; accounting principles; financial modeling and projections.
• Must have strong lease administration and hands on asset management experience.
• Possess adept understanding of different financial evaluation methods related to valuation and performance of real estate (such as IRRs, NPVs, WACCs, etc.,).
• Excellent analytical skills in analyzing budgets, expenditures, competition, trends, etc.
• Self-motivated, possess good communication skills, meticulous, organized and able to work independently.
• Pleasant personality and good interpersonal skills.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
  Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format to: hr@rqam.com.sg

Only shortlisted candidates will be informed.

Job Responsibilities:

1. Business Partnering

The Senior HR Executive is responsible for aligning business objectives with employees and management in designated business units. This incumbent serves as a consultant on human resource-related issues and seeks to develop integrated solutions. Formulates partnership across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization.

• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
• Provides day-to-day performance management guidance to line managers (e.g., coaching, counseling, career development, disciplinary actions).
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Provides HR policy guidance and interpretation to line managers.
• Provides guidance and input on business unit restructuring, workforce planning and succession planning.
• Support in the preparation and analysis of budgeting and forecasting exercise.

2. Strategic Staffing

• Using social media platforms to attract talents, data mining to source and shortlist talents.
• Partnering line managers to conduct interviews and assessments.
• Collaborate with Marcom department on study grant sponsorship.
• Collaborate with Universities, Institutes, ITE on internship program and career fair.
• Handle full cycle of on-boarding and off-boarding program.
• Collaborate with IT for new employee provisioning, and revoke leaver network access.

3. Centre of Excellence and HR Analytics

• HR letters preparation (appointment contract, confirmation, salary increment, bonus, certification of employment, exit clearance, etc.).
• Monitor all work passes related application, renewal and cancellation.
• Assist in HR projects and initiatives (HR policies & procedures, job evaluation, employee engagement survey, e-appraisal, time management system and retention plan).
• Preparation of vouchers certificates and performs GRN functions.
• Collect, compile and analyze HR data, metrics, and statistics, and apply this data to make recommendations related to HR matters.

4. Learning and Development

• Identify learning needs for designated business units and individual training plan.
• Review employee development and oversee learning activities to ensure compliance of relevant procedures and proper maintenance of learning database, budget expenditure and learning grants or absentee payroll.
• Be the main liaison with external learning providers and or facilitators to ensure that programs are designed and implemented as planned.
• Evaluate the effectiveness of programs through survey upon course completion.
• Follow up to ensure learning objectives are met.
• Implementation of Total Company Learning Plan (TCLP) from year to year and establish the training database.
• Facilitate and conduct internal programs such as Orientation, Focus Group and Get-Together.

5. Payroll Processing Support

• Payroll processing support and cover.

Job Requirements:

• Bachelor Degree in Human Resource Management.
• At least 3 to 5 years of relevant experience in full spectrum of HR functions for Senior HR Executive role.
• At least 2 to 3 years of relevant experience in full spectrum of HR functions for HR Executive role.
• Excellent interpersonal and communication skills (including spoken and written English).
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, performance management and employment laws.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format to: hr@rqam.com.sg

Only shortlisted candidates will be informed.

As a Senior Technical Officer, you will be responsible for operating and maintaining mechanical, electrical, and electronic installations in optimal condition.

1. Operational Duties:

• Conduct preventive maintenance programs and routine inspections of mechanical and electrical installations.
• Perform ad-hoc improvement work on mechanical and electrical installations.
• Address tenant complaints, conduct investigations, and carry out necessary repairs.
• Supervise and check contractors’ work.

2. Administrative Duties:

• Record plant operating conditions and utility meter consumption.
• Document breakdowns and repair work.
• Monitor spare part inventory and usage.

Additional Responsibilities for Senior Technical Officer:

• Plan, train, and guide a team of Technical Officers, ensuring they receive proper training to enhance their efficiency.
• Lead Technical Officers and contractors in executing work orders and maintenance requests.
• Ensure daily operations are conducted efficiently and in an organized manner.
• Assist senior engineers in system improvement proposals and provide recommendations to reduce system downtime.
• Draft incident reports and update drawings and manuals.

Job Requirements:

• 3 to 5 years of experience in service, maintenance, and repair work, including ACMV systems.
• Minimum NITEC/Certificate level in relevant fields.
• Ability to troubleshoot, test, repair, and service technical equipment, particularly ACMV systems.
• Willingness to perform shift work and adapt to changing schedules.
• Strong interpersonal skills and ability to work well in a team.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format to: hr@rqam.com.sg

Only shortlisted candidates will be informed.

Job Responsibilities:

As a Chief Concierge, you oversee the Concierge team to ensure the highest quality of service experience to our tenants and guests while maintaining smooth operations. You will be a role model and lead your team members to adhere to service standards, actively act on service opportunities and drive the team members to provide best in class service experiences everyday, consistently.

• Owns the service culture, service delivery and operations of the Concierge team and drive the enhancement of service experiences on par with luxury hospitality brands.
• Be actively involved in operations and be accountable for the Concierge team’s service delivery, provides coaching and advisory to help team members deliver the expected service experience.
• Actively refine the service standards and SOPs; communicate and cascade to team members and our service partner to ensure they are adhered to.
• Manage performance of our service partner, be involved in selection and recruitment of new hires, conduct onboarding where required.
• Ensure counter coverage with review of in-house/outsourced team staffing rosters; stand-in at the counter in the event of staff shortage.
• Support the building managers and other stakeholders e.g. asset management teams to meet tenants’ requests.
• Attend to special events e.g. VIP visits, service recovery incidents or escalated feedback.
• Actively curate and deliver training contents to constantly refresh the Concierge team on the SOPs, service best practices and other contents.
• Respond to customer feedback emails, collate feedback register on a monthly basis with recommendations on improvements.
• Manage department’s budget and process purchase requisition, invoices, procurement as and when required.
• Any other duties as assigned to support smooth operations and uplift of customer experience.

Job Requirements:

• Minimum 10 years of concierge, hospitality, or service related experience, with at least 3 years supervisory experience in leading a team.
• Diploma holder or equivalent.
• Proficient in MS Office and IT-savvy
• Experience in premium luxury hospitality establishments e.g. hotels, airlines, Grade A commercial buildings will be an advantage
• Proven record of being a role model in delivering high standards of service, and with experience driving improvement and service culture.
• Self-initiated, disciplined and experienced in leading and rolling out initiatives, people management, performance assessment.
• Able to conduct stand-up training on service & SOP matters
• Able to work well under pressure in a fast paced environment.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format to: hr@rqam.com.sg

Only shortlisted candidates will be informed.