As the concierge, s/he will act as the ambassador for the company providing excellent front line service to the tenants and visitors, ensuring that enquiries and requests are handled in the most professional and diplomatic manner. These include, but not limited to:

• Welcome and greet the arriving tenants/guests in a professional manner.
• Develop and maintain working knowledge of ORQ/MBFC/MBLM and the local area to provide tenants/guests with information regarding direction, available services, facilities and local interests if required.
• Provide quality service to tenants/guests by responding to requests promptly, efficiently and courteously e.g. issuance of passes, loaning of umbrellas, booking of taxis, carpark redemption and promotional activities.
• Handle complaints and suggestions from tenants/guests in a courteous manner.
• Communicate with tenants via email on events and seminars and their guest’s entry, returning of visitor’s passes and umbrellas.
• Assist senior/building supervisors in overseeing the general cleanliness of the main lobbies and report to fire command centre on breakdown of lifts/escalators.
• Assist fire safety manager during fire drills by directing traffic flow.

Job Requirements:

• Fresh graduate or with minimum 2 years of concierge, hospitality, or service related experience.
• NITEC/ Diploma in Hospitality or relevant studies
• Team oriented and good interpersonal skills
• Willing and able to perform shift and standby duties

Interested applicants are invited to send your updated resume in MS Word format

Only shortlisted candidates will be informed

Support the Asset Management Team in the execution of asset management strategies for the commercial portfolio assigned by proactively engaging tenants to establish long term business relationships maximizing occupancy and yield of portfolio.

1. Maximizing Revenue

• Support strategic business plans to enhance and increase portfolio income
• Maintain full occupancy of portfolio in securing new/replacement/renewing tenants to reduce any vacancy.

2. Relationship with Shareholders, Tenants and Consultants

• Support the team in efforts to maintain & enhance relationship with assigned tenants while ensuring tenant’s fulfilment of obligations as stated in lease agreement including timely rental payments, security deposits, correct permitted use, managing tenants’ feedbacks and complaints, queries on building maintenance and/or property tax matters.
• Establish good working relationships with shareholder’s representatives and various consultants including lawyers, QP, surveyors and real estate consultants.
• Support efforts to pay special attention to key tenants in portfolio.
• Support the organizing of relevant formal/ informal gatherings/events to enhance networking.

3. Process & Operations

• Provide administrative and logistical support in the process of securing new/replacement/renewing tenants including collating/updating building & tenant information, management of cold-calling database & lists, attending to enquiries, preparing vacancy listings, scheduling of appointments/viewings and venue preparation.
• Ensure the smooth operations and processes of department work flow.
• Proactive in sharing of information within department and ensure the organized filing and safekeeping of data and information.
• Accurate updating of lease details in database, rent rolls and lease summary etc for reporting purposes.  To inform and liaise with related departments to prepare for smooth tenant hand over including ensuring that survey of leased premises.
• Work with facilities management and finance team to ensure smooth day to day operations of the portfolio and good tenant’s experience and to highlight any opportunities to improve property performance and work processes.
• Collaboration with marketing communication team to enhance the awareness of branding of portfolio/company and for the marketing/leasing of premises.
• Assist in preparation of portfolio budgets including rental revenue, operational expenses and marketing expenses.

4. Compliance & Good Governance

• Prepare accurate and timely reports for team’s regular reporting, assist with data analysis and ad-hoc updates as required by management and shareholders.
• Assist with processing payment and monitor/track expenses against budget.
• Meeting audit requirement and enhance processes to comply with findings.

5. People Development

• Be a team player in the department.
• Assist to organize and participate in activities that promote department and organizational interest.

Requirements

• 5 years of experience for Senior Asset Executive in Asset and Leasing Management, handling commercial properties.
• Diploma/Degree in Real Estate or equivalent.
• Experience in handling leasing administration duties, property tax administration and arrears management.
• Well-conversant with Microsoft Office software applications especially with Microsoft Word, Excel, Powerpoint and Outlook.
• Great personality and good interpersonal skills.
• Council for Estate Agencies (CEA).

Interested applicants are invited to send your updated resume in MS Word format

Only shortlisted candidates will be informed