As the Building Supervisor, s/he will be working in a team to work alongside teams of service providers and engineering to ensure high level quality standards are adhered to, achieving a world class environment for tenants/business. These include, but not limited to:

As a Snr/Technical Officer, s/he will be responsible to operate and maintain the mechanical, electrical and electronics installation at tip top condition.

Technical Officer will assist the Senior Technical Officer and Engineer to manage the contractors in day-to-day operations. Whereas Senior Technical Officer will assist to lead a team of Technical Officers in ensuring smooth daily operations.

Operation duties

• Carry out preventive maintenance programme, routine inspection of mechanical and electrical installations
• Carry out ad-hoc improvement work to mechanical and electrical installation
• Attend to tenant’s complaints and carry out investigation and repair work
• Check and supervise contractor’s works

Administrative

• Record plants operating conditions, utilities meters consumption
• Documentation of breakdown and repair works
• Monitor spare part inventory and usage

In addition, for a Senior Technical Officer role, you will require to

• Plan, train and guide a team of technical officers, ensure they are provided with proper training to improve their efficiency.
• Assess/lead technical officers and contractors to carry out work order/maintenance requests.
• Ensure day to day operations are carried out in an efficient and organised manner
• Ensure work orders/maintenance requests are carried out according
• Assist senior/engineer in system improvement proposal and provide recommendation to reduce down time of the system.
• Assist in drafting incident report and updating of drawing and manuals

Job Requirements

• For Technical Officers, Fresh/ 1 year of experience in service, maintenance and repair work
• For Senior Technical Officers, 3 to 5 years of experience in service, maintenance and repair work
• Diploma/NITEC/ Certificate level in relevant fields
• Ability to troubleshoot, test, repair and service technical equipment
• Able to perform shift work and to adapt to changing work schedules
• Good interpersonal skills and team worker

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format. Only shortlisted candidates will be informed.

As a Senior Accounts Officer, s/he responsible for the accounts receivables (AR) function including generating invoices to tenants, managing AR receipts and carpark collections.

Generate invoices to tenants

• Review the lease information entered into system by stakeholders in system.
• Prepare billings for rent, aircon, GTO rent, property tax, miscellaneous admin charges and ad-hoc billings.
• Generate interest charges on overdue invoices.

Managing AR collections

• Prepare listing for tenants on GIRO payment scheme.
• Monitor AR ageing report and work with stakeholders to follow up on long outstanding receivables.
• Generate and send out Reminders and Statement of Accounts to tenants.

Intercompany billings

• Compile and generate intercompany billings.

People Development

• Build strong relationships with stakeholders to refine business questions for further analysis

Collections of income

• Carpark income (season and hourly) and miscellaneous charges (e.g. SISTIC collections, access card replacements, voucher sales)
• Liaise with relevant departments to ensure proper collection and recording of incomes.

Prepare month end AR closing reports

Assist with other ad-hoc tasks where necessary

• Cash bank in, bank reconciliations, auditors’ requests

Requirements

• At least two years relevant experience.
• Obtained equivalent of Certified Accounting Technician.
• Proficient in Microsoft Excel.
• Able to work in fast pace environment and meet tight deadlines.
• Prior similar experience in real estate preferred.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format. Only shortlisted candidates will be informed.

As a Centre Concierge, s/he will be the first point of contact for all tenants and guests, responsible for making a first great impression each day. S/he will need to provide an unrivalled experience for our members and support the operations and ensure that all responsibilities are delivered with high quality and in a timely manner.

Concierge/Front of House

• Provide general information about memberships, events packages, assist to give directions and access within space
• Handle clients’ complaints to a satisfactory resolution
• Build and maintain strong relationships with clients
• Provide concierge and office admin support services to portfolio

Operations

• Regularly inspect the centre to report maintenance and safety issues
• Assist with ideation and implementation of community events
• Receive and organise mail and office deliveries including organise, package and send out/courier mail
• Assist to manage monthly amenities bookings and ad-hoc payments

Events

• Assist in all event space enquiries, set up and logistics
• Distribute and create necessary deliverables to promote the event

Admin

• Assist to set up new users’ accounts, manage members’ onboarding and offboarding processes
• Assist to manage suppliers/vendors and assist in the procurement or renewal of contracts

Requirements:

• Well-spoken, great organizational skills and resourceful with positive attitude. Able to multi-task.
• Good communication skills, with at least 3 years of work experience, preferably in the hospitality or service industry
• Good operational skills, able to identify and oversee daily and annual maintenance works
• Possess relevant customer-facing experience, basic finance and administrative work background
• Able to work in a dynamic environment

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

We are actively sourcing for an experience talent to formulate and oversee the strategy, planning and execution of the Company’s overall customer experience objectives and initiatives in creating and driving sustainable growth through customer experience journey.

The shortlisted candidate will act as change agent and collaborate with all departments in transforming customer experience from operation-based to customer-centric.

Key Responsibilities:

• Understand, develop and implement the Company’s customer experience strategy, including create, formalize and cultivate RQAM’s customer experience’s DNA to all employees.
• Collaborate with all heads of department in ensuring all team members understand and contribute equally to providing customers a seamless experience across all touchpoints.
• Act as torchbearer of a customer-centric culture in RQAM that leads to exceptional customer experience.
• Ensure the customer experience team works in collaboration with all other business functions consistently delivering exceptional end-to-end customer experience across stages, channels and touchpoints along the customer journey.
• Enable a two-way stream with customer facing teams through – collecting feedback from customer facing teams to derive meaningful insights for improvements and guide and coach the teams to embrace customer-centric culture.
• Encourage problem-solving, strategic thinking and customer-orientation mindset within the organization.
• Drive, organize and conduct customer experience training/workshop for all employees.

Requirements

• Minimum 10 years of customer experience in customer services industry with a bachelor’s degree.
• Excellent communication, interpersonal, networking, influencing, problem-solving and analytical skills.
• Ability to understand business objectives and align customer experience accordingly.
• Data-driven mindset and aptitude for technology.
• Passionate, people and customer-oriented and highly capable of multi-tasking and able to work under tight deadlines.

In RQAM, we strive to provide each and everyone a,

• Fun and vibrant work environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format.

Only shortlisted candidates will be notified.