Job Responsibilities:

As the Building Officer, s/he will be working in a team to work alongside teams of service providers and engineering to ensure high level quality standards are adhered to, achieving a world class environment for tenants/business. These include, but not limited to:

Job Responsibilities:

1. Project Initialization & Feasibility Studies

• Support Senior Project Manager in conceptualization development, including the initial design, scope, objectives and timelines, etc.
• Support Senior Project Manager in feasibility assessment of proposed project/initiative, including cost-benefit analysis and risk assessment by providing project/technical inputs, initial project cost estimates, risk mitigation strategies, etc.

2. Budgeting & Resourcing

• Involve in the budgeting process and benchmarking and researching of operating costs.
• Monitor and control Project related expenses and ensure budget and forecast are in control while not compromising on quality, efficiency and safety of building services for the portfolio.

3. Project Planning & Design Development

• Support Senior Project Manager in develop detailed project plan including timelines, milestones, etc.
• Design development and management of the project, to translate concept developed by Asset Manager into detailed design plans.
• Obtain necessary Authorities’ approvals and permits for all plan submission. Liaise with government agencies, project team and contractors as engaged and ensure that the proposals are in full compliance with the management regulations and relevant authorities’ requirements.

4. Contract Management & Procurement

• Tender, contract and invoice management in line with financial authority limits/internal policies and processes, timeline and budget, and regulatory requirements.
• Select, recommend and award of building contracts and direct procurement.

5. Construction Management, Cost and Quality Control, Risk Management

• Work with consultants and contractor to oversee construction management of the project including quality control, cost management, site safety and health.
• Manage variations and scope adjustments effectively.
• Monitor and control project expenses and work with Asset Manager to ensure that project is within budget/aligns with financial objectives, while not comprising on quality, efficiency and safety.
• Ensure adherence to specified design and quality standards.
• Ensure ongoing works do not disturb tenants’ operations, and minimize disturbances to the tenants, shoppers and public.
• Monitor and coordinate major improvement or upgrading works within the commercial buildings and/or tenant premises, and ensure such works are fully supported and approved by the management and/or authorities and done within the agreed timeline and schedule.
• Develop risk mitigation strategies to ensure project is on track.

6. Communication & Reporting

• Provide regular updates on project progress, budget, status reports, etc.
• Maintain regular communication with the Asset Manager and stakeholders.
• Support the Asset Manager in tenant communications, where necessary.

7. Post-Project Evaluation

• Work with Asset Manager to conduct after action reviews on the project, and identify lessons learnt for future projects.

Job Requirements:

• 3-4 years (for Assistant Project Manager) or 5-6 years (for Project Manager) of experience in project management in Grade A commercial building.
• Asset Enhancement Initiative, fit-out or project management experience in the real estate industry will have an added advantage.
• Degree in Real Estate, Retail management, FM, Engineering or equivalent.
• Good communication skills – both in written and spoken English.
• Independent and demonstrates resourcefulness.
• Possess high level of integrity / self-motivated and able to work under minimal supervision.
• Possess good problem-solving skills and is pro-active in proposing solutions and in continuous improvement mind-set.
• Customer-Oriented and highly capable of multi-tasking and able to work under tight deadlines.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format to hr@rqam.com.sg. Only shortlisted candidates will be informed.

Job Responsibilities:

As a Senior Technical Officer, you will be responsible for operating and maintaining mechanical, electrical, and electronic installations in optimal condition.

1. Operational Duties:

• Conduct preventive maintenance programs and routine inspections of mechanical and electrical installations.
• Perform ad-hoc improvement work on mechanical and electrical installations.
• Address tenant complaints, conduct investigations, and carry out necessary repairs.
• Supervise and check contractors’ work.

2. Administrative Duties:

• Record plant operating conditions and utility meter consumption.
• Document breakdowns and repair work.
• Monitor spare part inventory and usage.

Additional Responsibilities for Senior Technical Officer:

• Plan, train, and guide a team of Technical Officers, ensuring they receive proper training to enhance their efficiency.
• Lead Technical Officers and contractors in executing work orders and maintenance requests.
• Ensure daily operations are conducted efficiently and in an organized manner.
• Assist senior engineers in system improvement proposals and provide recommendations to reduce system downtime.
• Draft incident reports and update drawings and manuals.

Job Requirements:

• 3 to 5 years of experience in service, maintenance, and repair work, including ACMV systems.
• Minimum NITEC/Certificate level in relevant fields.
• Ability to troubleshoot, test, repair, and service technical equipment, particularly ACMV systems.
• Willingness to perform shift work and adapt to changing schedules.
• Strong interpersonal skills and ability to work well in a team.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format to: hr@rqam.com.sg

Only shortlisted candidates will be informed.

Job Responsibilities:

As a Chief Concierge, you oversee the Concierge team to ensure the highest quality of service experience to our tenants and guests while maintaining smooth operations. You will be a role model and lead your team members to adhere to service standards, actively act on service opportunities and drive the team members to provide best in class service experiences everyday, consistently.

• Owns the service culture, service delivery and operations of the Concierge team and drive the enhancement of service experiences on par with luxury hospitality brands.
• Be actively involved in operations and be accountable for the Concierge team’s service delivery, provides coaching and advisory to help team members deliver the expected service experience.
• Actively refine the service standards and SOPs; communicate and cascade to team members and our service partner to ensure they are adhered to.
• Manage performance of our service partner, be involved in selection and recruitment of new hires, conduct onboarding where required.
• Ensure counter coverage with review of in-house/outsourced team staffing rosters; stand-in at the counter in the event of staff shortage.
• Support the building managers and other stakeholders e.g. asset management teams to meet tenants’ requests.
• Attend to special events e.g. VIP visits, service recovery incidents or escalated feedback.
• Actively curate and deliver training contents to constantly refresh the Concierge team on the SOPs, service best practices and other contents.
• Respond to customer feedback emails, collate feedback register on a monthly basis with recommendations on improvements.
• Manage department’s budget and process purchase requisition, invoices, procurement as and when required.
• Any other duties as assigned to support smooth operations and uplift of customer experience.

Job Requirements:

• Minimum 10 years of concierge, hospitality, or service related experience, with at least 3 years supervisory experience in leading a team.
• Diploma holder or equivalent.
• Proficient in MS Office and IT-savvy
• Experience in premium luxury hospitality establishments e.g. hotels, airlines, Grade A commercial buildings will be an advantage
• Proven record of being a role model in delivering high standards of service, with accolades or recognition e.g. Les Clefs d’Or Golden Key an advantage.
• Self-initiated, disciplined and experienced in leading and rolling out initiatives, people management, performance assessment.
• Able to conduct stand-up training on service & SOP matters
• Able to work well under pressure in a fast paced environment.

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume in MS Word format to: hr@rqam.com.sg

Only shortlisted candidates will be informed.

Job Responsibilities:

1. Maximizing Revenue

• Support strategic business plans to enhance and increase portfolio income
• Maintain full occupancy of portfolio by support the managers in securing new/replacement/renewing tenants to reduce any vacancy.

2. Relationship with Shareholders, Tenants and Consultants

• Support the team in efforts to maintain & enhance relationship with assigned tenants while ensuring tenant’s fulfilment of obligations as stated in lease agreement including timely rental payments, security deposits, correct permitted use, managing tenants’ feedback and complaints, queries on building maintenance and/or property tax matters.
• Establish good working relationships with shareholder’s representatives and various consultants including lawyers, QP, surveyors and real estate consultants.
• Support efforts to pay special attention to key tenants in portfolio.
• Support the organizing of relevant formal/informal gatherings/events to enhance networking.

3. Process and Operations

• Engage in negotiations to secure leasing deals and facilitate the proper execution of necessary leasing documents.
• Provide administrative and logistical support in the process of securing new/replacement/renewing tenants including collating/updating building & tenant information, management of cold-calling database & lists, attending to enquiries, preparing vacancy listings, scheduling of appointments/viewings and venue preparation.
• Ensure the smooth operations and processes of department workflow.
• Proactive in sharing of information within department and ensure the organized filing and safekeeping of data and information.
• Accurate updating of lease details in database, rent rolls and lease summary etc., for reporting purposes. To inform and liaise with related departments to prepare for smooth tenant hand over including ensuring that survey of leased premises.
• Work with facilities management and finance teams to ensure smooth day to day operations of the portfolio and good tenant’s experience and to highlight any opportunities to improve property performance and work processes.
• Collaboration with marketing communication team to enhance the awareness of branding of portfolio/company and for the marketing/leasing of premises.
• Assist in planning and review of portfolio budgets including rental revenue, operational expenses and marketing expenses.

4. Compliance and Good Governance

• Prepare accurate and timely reports for team’s regular reporting, assist with data analysis and ad-hoc updates as required by management and shareholders.
• Assist with processing payment and monitor/track expenses against budget.
• Meeting audit requirement and enhance processes to comply with findings.

5. People and Development

• Be a team player in the department.
• Assist to organize and participate in activities that promote department and organizational interest.

Job Requirements:

• Diploma/Degree in Real Estate or equivalent.
• Above 3 years of relevant experience for Assistant Manager, Leasing, 3 years of relevant experience for Senior Leasing Executive in Asset and Leasing Management, handling commercial properties. 1 year of relevant experience or fresh graduate for Leasing Executive in Asset and Leasing Management, handling commercial properties. Experience in handling leasing administration duties, property tax administration and arrears management.
• Well-conversant with Microsoft Office software applications especially with Microsoft Word, Excel, Powerpoint and Outlook.
• Pleasant personality and good interpersonal skills.
• Registered with the Council for Estate Agencies (CEA).

In RQAM, we strive to provide each and everyone a,

• Fun and Vibrant Work Environment
• Nurturing leadership to hone your skills and support your career aspiration
• Skills Competency Framework in place to work on your career ladder

Interested applicants are invited to send your updated resume to hr@rqam.com.sg

Only shortlisted candidates will be informed.